Shipping Policy

Effective Date: March 28, 2026

At Luca & Raf’s Supersauce, we aim to deliver your orders safely and efficiently, so your meals can get a little easier, a little faster.

1. Order Processing

• All orders are processed within 2–5 working days

• Orders are processed on business days (Monday to Friday, excluding public holidays)

• Once your order is processed, it will be handed over to our delivery partners

2. Shipping Timeline

• Delivery timelines vary based on your location

• Typically, orders are delivered within 3–7 working days after dispatch

• Remote or non-metro locations may experience slightly longer delivery times

3. Shipping Charges

• Shipping charges (if applicable) will be calculated and displayed at checkout

• Any promotional free shipping offers will be clearly communicated on the website

4. Order Tracking

• Once your order is shipped, you will receive a tracking link via email or SMS

• You can use this link to track your shipment in real time

5. Delivery Attempts

• Our delivery partners will attempt delivery as per their standard process

• If you are unavailable, re-delivery may be attempted

• In case of repeated failed delivery attempts, the order may be returned

6. Delays

While we strive to meet delivery timelines, delays may occur due to:

• Weather conditions

• Logistics disruptions

• High order volumes

• Unforeseen circumstances

We appreciate your patience in such situations.

7. Incorrect Address

• Please ensure that your shipping address and contact details are accurate

• We are not responsible for delays or failed deliveries due to incorrect or incomplete information

8. Damaged Packages

If your package appears damaged at the time of delivery:

• Please take clear photos before opening

• Contact us within 48 hours at hello@lucaandrafs.com

9. Contact Us

For any shipping-related queries:
📧 hello@lucaandrafs.com